FAQs

General FAQ

Q: Who needs BitzButler Accounting?
A:
  • For individual such as,
    • Piano teacher or any music instrument teacher.
    • Dance teacher (ballet, modern, jazz, hip hop, etc.).
    • Yoga teacher.
    • Pilates teacher.
    • Private tutor.
    • Freelance designer.
    • Freelance programmer.
    • Swimming coach.
  • For any small businesses.
Q: Why is BitzButler Accounting helpful?
A:
  • Time management - the app helps you schedule and optimize classes easily.
  • More organized - you can create invoices for all sign ups with one click.
  • More effective - it is easier to track payments.
  • It just takes a few steps to export the invoice in PDF file and send it through any chat messenger.
  • e-invoice ready - in case you need to submit e-invoice to MyInvois, we have it (this feature has been released since June 2025).
  • It is easy to generate the yearly accounting reports.
  • On Oct 7, 2025, we released Asset Register module which helps in the tracking of the assets and calculating depreciation.
  • On May 16, 2026, we released a new module: Expenses register which helps user in tracking their operation expenses.
Q: Is BitzButler Accounting user-friendly?
A:
  • The app is easy to use with minimal training required.
  • Minimal accounting knowledge is necessary to operate the daily operations.
  • The app works on mobile devices, tablets, and desktops.
  • No installation is required.
Q: How many modules or features that BitzButler has?
A: BitzButler is a simple All-In-One integrated CRM + Accounting System. Here is some of the common modules and features:
Q: Is there any benefits on using an integrated system?
A: Yes.
  • Real-time data - all reports and data analysis is accessible in real-time.
  • Time saving - you don't need to wait for other user from downloading their data from some systems and then upload to another system before you can generate any report.
  • Smooth learning curve - learning a single system is easier than learning multiple systems.
  • Better productivity - it reduces the human error and increase the user's productivity too.
  • One user ID is sufficient to work - in terms of system security, the user will have to remember one user ID and password.
  • Easier to manage - all processes can be found in one system which makes auditing easier.

Mobile FAQ

Q: Can I manage my class schedule using a mobile phone (like iPhone or Android phone)?
A: Yes. As long as you are using the latest version of browser and you have Internet connection, you will be able to do that. Aside from scheduling classes, you may also track the attendance for each class.
Q: Can I issue invoice using a mobile phone (like iPhone or Android phone)?
A: Yes. As long as you are using the latest version of browser and you have Internet connection, you will be able to issue an invoice, export it to PDF format and sends the invoice through any chat messenger like Whatsapp, Telegram or iMessage.
Q: Can I issue sales receipt upon collection of money using a mobile phone (like iPhone or Android phone)?
A: Yes. As long as you are using the latest version of browser and you have Internet connection, you will be able to issue a sales receipt, export it to PDF format and sends the invoice through any chat messenger like Whatsapp, Telegram or iMessage.

e-Invoice FAQ

Q: Does your CRM and Accounting platform support the LHDN MyInvois e-Invoicing system?
A: Yes, absolutely. All our active paid plans fully integrate with the Lembaga Hasil Dalam Negeri (LHDN) MyInvois portal. You can seamlessly validate transactions, issue compliant e-invoices, and submit them directly to LHDN without leaving your dashboard.
Q: What happens if I make a mistake on a validated e-invoice?
A: According to LHDN regulations, you have a strict 72-hour window from the exact time of validation to cancel an incorrect e-invoice directly through our dashboard. If you miss the 72-hour cancelation window, our system will guide you to easily issue a debit note, credit note, or refund note to make adjustments.
Q: Are there any hidden setup fees or charges per e-invoice submission?
A: No hidden fees at all. Our pricing plans include full MyInvois integration features up to your monthly transaction limits (1,000 for Basic, 4,000 for Enterprise). There are no added costs or middleman markup fees per API submission.

Asset Register FAQ

Q: I'm going crazy in tracking the asset, disposal, calculating depreciation year after year? And accidentally over posted the extra depreciation? How to prevent this from happening again?
A: You need an Asset Register module which seamlessly integrates with your accounting system. It keeps track of the asset, calculating the depreciation, tracking the asset disposal and posting journal entry. The automated process reduced the burden from your accountant, reduced the mistakes and sped up the preparation of financial statements. It is best to have an all in one solution which helps you from avoiding all the hassles.

We have an Asset Register module and it is integrated with our Accounting System which might be able to help you. To find out more, visit this page: Asset Register

Q: Is it possible for us to use your Asset Register to keep track our assets and generate the depreciation without using your Accounting system?
A: Yes. But, after you have generated the depreciation in our system, you will have to download the journal entry and post it into your existing Accounting system.

Subscription FAQ

Q: How do I subscribe to the app?
A: We offer 30-day trial for FREE and it does not need any credit card to sign up. Tab on the following option to sign up.
Q: Do I have to pay on time for every month?
A: Each payment grants access to the service for a 30-day period. If payment is not made at the end of your 30-day term, your service will be paused. You can resume your access at any time by paying for a fresh 30-day period. No fees will add up while your account is on pause.
Q: How do I cancel my subscription?
A: No cancelation notice is required if you want to stop using our service.
Q: What will happpen after I canceled my subscription?
A: You will not be able to access your data. We'll continue to keep your data secure for up to 12 months from your last payment.
Q: What if I decided to continue with subscription after cancelation?
A: Each payment grants access to the service for a 30-day period. You will be able to access your data if your current payment is within 12 months from your last payment.
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